These rules apply when you book a restaurant visit through DinnerBooking.com at a restaurant that requires full or partial prepayment. You will see the restaurant’s specific details during the booking process (called “the Restaurant” in this document).
The terms must be accepted to complete a booking at the Restaurant.
These terms are an addition to DinnerBooking’s Terms of Use, which you agreed to when creating your DinnerBooking user profile.
PARTIES INVOLVED IN THE BOOKING
DinnerBooking acts only as an intermediary between you and the Restaurant. This means DinnerBooking is not the seller of the meal and is not your contract partner.
DinnerBooking only helps to collect the full or partial prepayment for the Restaurant and is authorised only to receive your payment.
DinnerBooking is not responsible for the fulfillment of the agreement and cannot be held accountable for issues related to the visit at the Restaurant. Examples of such issues include food quality, staff, service, menu changes, prices, restaurant closure/insolvency, cancellations, seating arrangements, and any errors or defects during the visit.
DinnerBooking is also not responsible for ensuring that your booking is correctly registered with the Restaurant or that the Restaurant refuses to serve you.
The dining experience is sold by the Restaurant where the booking is made. Details about this can be found in the booking process. The Restaurant is your contractual party and is solely responsible for fulfilling the agreement.
The Restaurant is a business entity and has declared this to DinnerBooking.
DINNERBOOKING
DinnerBooking’s full company name, physical address, and contact information are:
DinnerBooking ApS
Lyongade 21, 1.
2300 Copenhagen S
Denmark
VAT: DK29008450
E-mail: support@dinnerbooking.com
Tlf.: +45 32555048
The customer service hours are: 09:00-16:30, Monday to Friday. The expected response time for inquiries is up to 5 business days.
DinnerBooking facilitates sales through the DinnerBooking platform for the Restaurant. DinnerBooking is not your contractual party and is not responsible for fulfilling the agreement. Information about the Restaurant, which is your seller and contractual party, is provided during the booking process.
BOOKING PROCEDURE AND CONFIRMATION OF AGREEMENT
To make a reservation at the Restaurant, you must select an available time and the number of guests. Once you have provided the necessary information for booking, the Restaurant will create a temporary reservation. The temporary reservation is valid for 15 minutes. Within this period, you must complete an online payment for the prepayment amount, which will be provided during the booking process.
Once the payment transaction for your prepayment is completed within the temporary reservation period, the reservation becomes final. A binding agreement is then made for you and the specified number of companions to visit the Restaurant at the selected time (booking). If you do not complete the online payment for the prepayment within the temporary reservation period, no binding agreement will have been made with the Restaurant for the visit.
PREPAYMENT
The prepayment is made to cover all or part of the payment for your selected restaurant visit and cannot be used for any other service. The time and number of guests for the restaurant visit are selected during the booking process and are shown in the online booking. The restaurant visit may also include an obligation to compensate the Restaurant with a No-Show payment if you do not show up at the agreed time with the agreed number of guests.
Your prepayment typically represents only a portion of the total amount you will need to pay for your visit to the Restaurant. You will be charged the difference between your prepayment and the total amount on your final bill for the restaurant visit, which will be paid directly to the Restaurant.
PRICE AND PREPAYMENT AMOUNT
The total price for the restaurant visit is calculated based on the specific booking at the Restaurant and cannot be provided in advance.
The prepayment is an amount, the size of which is indicated during the booking process. The amount is stated including VAT and will be deducted from the final settlement with the Restaurant.
Along with the prepayment, a handling fee is charged for processing the order and prepayment. The fee is not part of the prepayment itself. The size of the fee may vary and will be provided during the booking process.
PAYMENT
Prepayment must be made with a VISA or MasterCard, or any other payment methods indicated during the booking process.
In certain special cases, a transaction fee/card fee may be applied. If a card fee is applied, this will be shown in the payment window.
The amount will be charged to your account immediately (prepayment), prior to the agreed restaurant visit.
DinnerBooking uses a payment system approved by NETS. All data communication during the payment process is carried out via an encrypted SSL connection. This ensures that unauthoriSzed parties cannot view the data being exchanged.
When SSL encryption is active, a padlock icon will appear in the address bar in most browsers.
CANCELLATION
The Restaurant may have set a cancellation policy that allows you to cancel your booking.
The Restaurant’s cancellation policy, including the price and conditions for canceling your booking, will be provided directly in the online booking, and the cancellation policy applies as an addition to these terms and conditions.
NO-SHOW PAYMENT
The Restaurant may have a No-Show policy in place. If you fail to show up for your reservation, the Restaurant’s No-Show policy may specify an amount that you will need to pay for not attending the agreed reservation time with the agreed number of guests.
Unless otherwise specified in the Restaurant’s No-Show policy, the No-Show payment will be charged per person who fails to show up for the booking. If you arrive at the Restaurant with fewer people than the number you booked for, a No-Show payment will be charged for the number of people fewer than the booking.
Your prepayment may be used by the Restaurant to partially or fully cover the No-Show payment.
CANCELLATION POLICY
If the Restaurant has a cancellation policy, you can cancel your booking according to that policy. The cancellation policy and its terms will be provided directly during the online booking process.
If the Restaurant does not have a cancellation policy, your booking is binding, and you do not have a statutory right to cancel your booking.
The general 14-day right of withdrawal for distance selling does not apply to services related to catering, including restaurant visits, when the agreement specifies the date or a specific period within which the service is to be performed. This is in accordance with Section 18(2), No. 12 of the Danish Consumer Contracts Act.
HANDLING OF PERSONAL DATA
In order to complete your booking, it is necessary to collect certain personal information about you. Your personal data will be processed in accordance with DinnerBooking’s privacy policy, which you have accepted when creating your user profile.
As part of the booking process, the necessary information, including your name and contact details, will also be shared with the Restaurant. The Restaurant’s privacy policy will be provided directly by the Restaurant.
COMPLAINTS / CLAIMS ABOUT ISSUES WITH RESTAURANT VISIT
If you have complaints or claims regarding the restaurant visit, you must contact the Restaurant directly.
The rules for defects under the Danish Sale of Goods Act may apply to the extent that the purchase is covered by the Act.
You may also contact DinnerBooking’s customer service by email at support@dinnerbooking.com or by phone at +45 32555048 for guidance, but DinnerBooking cannot handle your complaint.
COMPLAINTS ABOUT DINNERBOOKING
If you wish to file a complaint about DinnerBooking, you can contact us using the contact details provided above.
COMPLAINT PROCESS
This section only applies to consumers who reside or have their habitual residence in a Member State of the European Union and does not affect the statutory rules regarding the resolution of consumer disputes that may exist in countries outside the European Union.
If you are unable to resolve your complaint with the Restaurant, you can submit a complaint to the Mediation Team for Consumer Complaints at the Danish Complaints Board (Nævnenes Hus), Toldboden 2, 8800 Viborg (https://naevneneshus.dk/), and subsequently to the Consumer Complaints Board. To use this option, the price of the service you have purchased (i.e., your prepayment) must be between 1,110 and 100,000 DKK.
The European Commission also provides a platform for online dispute resolution. This platform is available at www.ec.europa.eu/consumers/odr. On this platform, consumers can find a list of dispute resolution bodies that can help resolve disputes out of court.