(CONSUMER)
The following Terms and Conditions apply to the purchase of menu tickets on the website DinnerBooking.com (hereafter called the Website) as well as for placing orders from the Website.
On the Website you can buy tickets for various events offered by different organizers as well as making bookings at restaurants. The events will be described in detail on the Website along with information about the organizers.
In the following text, “we”, “us” or “DinnerBooking” will be used to describe DinnerBooking, while “you” refers to the customer purchasing or ordering.
In order to place an order the terms and conditions must be read and accepted. The use of our Website is also subject to our Terms and Conditions of Use and our Privacy Policy. You have agreed to the following terms and conditions separately by using our Website and the commencing of the buying or ordering process.
Only you can refer to the content in individual agreements and order confirmations, as well as the information given in relation to the purchase or ordering including the prices you accept when submitting the order.
Only people over 18 years old with a debit card in their own name can place orders. When ordering, you declare that you are at least 18 years old.
CONTRACTING PARTIES
DinnerBooking acts solely as an intermediary for the sale of tickets from the organizers to you. This means that DinnerBooking cannot be held liable for matters concerning the quality of the event itself. In case the organizer goes bankrupt or chooses to cancel the event, inquiries can be sent to support@dinnerbooking.com.
DinnerBooking acts only as a provider for orders placed and therefore, orders are delivered directly to the restaurant.
PROCEDURE OF PURCHASE
To place an order, you need to have created a user profile and be logged in.
To place an order, you have to select the event you want to buy a ticket, and then you need to agree to the Terms and Conditions.
This opens a new and safe browser where you can enter credit card details.
To complete the order, select “complete payment”.
An email will automatically be sent to you, together with your receipt for the order. This receipt constitutes your order confirmation and contains the information necessary for the documentation of your purchase and payment.
The email is sent to the specified address on your user profile.
PROCEDURE OF ORDERING
To place an order you have to select the restaurant you want to order at and then you need to agree to the Terms and Conditions.
When the order is placed an email will automatically be sent to you, together with your receipt for the order. You can receive direct receipt for the order also from the restaurant.
The email is sent to the specified address on your user profile.
DELIVER AND TIME OF DELIVERY
Your order will be automatically processed once the receipt has been acquired. The ticket will be delivered via email immediately hereafter, together with your receipt for the purchase. Both will be sent to the email address you have specified in your user profile.
STORAGE OF AGREEMENTS AND LANGUAGE
The agreement is entered into in Danish.
We do not keep a copy of the agreement after its completion, meaning that it won’t be available to you afterwards. We therefore urge you to store a copy of the receipt for future reference.
You will, however, be able to see the events for which you have purchased a ticket, in your user profile on our website.
PRICES
All the prices on the Website include local VAT but excl. any charges. The total price to be paid (including management fees and transaction fees for paying by credit card etc. (card fees)) is calculated and shown in connection with the presentation of the product or service when possible. The total amount you still have to pay is calculated and stated before the completion of the purchase.
The management fee is added to the final price before payment is completed. Unless otherwise indicated, the management fee is included in the price shown before the completion of the purchase.
Beside the management fee, a transaction fee for the completion of the purchase is assigned to the final price.
TERMS OF PAYMENT
Payment must be made online using MasterCard or Visa. The payment is charged in the currency that shows in order system depending on the restaurant location. A transaction fee might be added in some countries depending on local credit card regulations. A management fee will also be added depending on the particular restaurant and order. The total price you have to pay including fees is calculated and stated before the completion of the purchase.
The amount of the fee is explained to you on the payment page before the payment transaction starts.
Payment information must be entered when the order is placed. The payment will take effect immediately with the delivery of the ticket. The amount withdrawn will never be greater than what you have accepted at the time of purchase.
We use an EPAY approved payment system. All the communication data during the purchase including customer data, order data and payment data take place via an encrypted SSL connection. This ensures that unauthorized people cannot see/read the data that are exchanged.
When SSL encryption is enabled a padlock will appear at the bottom of the window, you will find this is the case with the majority browsers.
We do not keep or register your account information or payment details.
NO RIGHT OF WITHDRAWAL
You do not have right to cancel tickets.
It is a consequence of the Danish Consumer Protection Act §18, para. 2, No. 12 that the usual 14 days right of cancellation in connection with distance selling does not apply to services provided in connection with leisure time offers when the agreement includes the date on which, or the period during which, the respective service shall be provided.
This means that when you have received your receipt and ticket, you cannot cancel the purchase and request a refund of the purchase price.
CONDITIONS CONCERNING THE USE OF THE TICKET
The ticket gives you access to the event which is printed on the ticket. The ticket is only valid for one person unless otherwise shown.
The ticket is not personal and may be freely transferred to others, e.g. as a gift. You should be aware that, in accordance with the “Law on the onward sale of tickets for cultural and sports events”, it is not permitted to resell tickets at a higher price than the original purchase price, unless agreed with the organizer.
You are, of course, permitted to print and copy your ticket for the purpose of showing it at the event. However, you cannot reproduce the ticket or any of its content for production of fake tickets, etc.
In addition, we draw to your attention that all intellectual rights to the material you receive from DinnerBooking, including any designs and trademarks therein, belong to DinnerBooking or the organizer.
GENERAL CONDITIONS
DinnerBooking cannot be held responsible for matters regarding the quality of the event. In case the organizer goes bankrupt or chooses to cancel the event, please contact us at support@dinnerbooking.com.
We do not accept responsibility for misprints and other errors in the descriptions of the events including the indicated price indicated.
In addition, we cannot be held responsible for sold out events. DinnerBooking reserves the right without notice, to cancel issued tickets for a reimbursement of the purchased price including fees.
It is your responsibility to take notice of the organizer’s terms of access and/or participation in the event. For instance there may be restrictions on what items you may bring into the event.
TERMS AND CONDITIONS FOR DINNERSAVER
With DinnerSaver you can obtain a discount on the restaurant bill. The discount can only be obtained when booking via the Website and only on bookings in the time intervals that are specified by each restaurant in the DinnerSaver overview.
The discount is given directly by the restaurant – not DinnerBooking.com.
When you book within a range that triggers a discount a voucher will be sent together with the receipt of order. This should be brought along at the restaurant visit and which is your proof of the right to a discount.
The discount is given on the total restaurant bill if nothing else is indicated in connection with the DinnerSaver overview from the restaurant.
The discount cannot be combined with other offers or converted to other.
COMPLAINTS ABOUT DEFECTS
Danish law applies to the agreement you have entered in unless otherwise specified in the terms and conditions.
If you have a complaint about the performance of DinnerBooking i.e. if you have not received what you ordered or you received something wrong, please contact us immediately once you have discovered the error.
Complaints may be sent to us at the following address:
DinnerBooking ApS
Lyongade 21, 1.
2300 Copenhagen S
Denmark
or by email at: support@dinnerbooking.com
or by phone at: +45 32555048
If your complaint is aimed at the event, please contact the organizer directly. DinnerBooking is not liable for the organizer’s services.
COMPLAINTS
If we cannot find a satisfactory solution to the complaint, you have made in connection to your purchase or other matters you can appeal to the local Consumer Complaints Board if the terms are fulfilled.
Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
DK-2500 Valby
It costs € 21 or equivalent in your local currency to appeal to the Consumer Complaints Board. This will be refunded if the court agrees with you. You can complain to the Complaint Resolution Centre via www.forbrug.dk.
By lodging a complaint you have to inform our email address support@dinnerbooking.com
The EU Commission’s online complaint portal can also be used to make a complaint. This is particularly relevant if you live in another EU country.
The complaint should be lodged here – http://ec.europa.eu/odr
When lodging your complaint, you should enter our email address: support@dinnerbooking.com
TREATMENT OF PERSONAL DATA
In order to complete your order, it is necessary to register certain personal information about you.
The requested information is your name, address, email address and telephone number. We only use the information for completion of the purchase. You agree, however, that we can use the information supplied to us by you, in an anonymized form for statistical purposes.
If you have a user profile and it is used during the purchase, other personal data may be registered and processed. Treatment of personal data in such circumstances is followed by the rules of our Privacy Policy which may be found here. You have already accepted our Privacy Policy when you created your user profile.
CONTACT AND COMPANY INFORMATION
You can contact our customer service team at:
Phone: +45 32555048
Email: support@dinnerbooking.com
Opening hours for customer service is:
Monday – Friday 9 am to 4.30 pm
You will always get professional consulting in order to clarify any questions you may have.
DinnerBooking’s full business name, physical address and other contact information is:
DinnerBooking ApS
Lyongade 21, 1.
2300 Copenhagen S
Denmark
VAT: DK29008450
Tel: +45 32555048
Email: support@dinnerbooking.com